Frequently Asked Questions (FAQ)
General Questions
What is YESEALED?
YESEALED is an online store dedicated to providing Pokémon collectors and fans with carefully selected products, including trading cards, sealed products, and collectibles.
Are your products authentic?
We strive to provide high-quality products from trusted sources. Product details and availability are clearly described on each product page.
Do you have a physical store location?
YESEALED currently operates as an online store. Our business address is:
YESEALED
2800 Mount Street
Bay City, MI 48706
United States
Orders
How do I place an order?
Simply browse our products, add your desired items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order.
Can I change or cancel my order?
Orders can only be changed or canceled before they are processed for shipment. Once an order has shipped, it cannot be canceled.
Please contact us as soon as possible if you need assistance.
How will I know if my order has been confirmed?
After placing your order, you will receive an order confirmation email. A shipping confirmation with tracking information will be sent once your order has been dispatched.
Shipping
How long does shipping take?
Estimated delivery times:
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United States: 3–7 business days
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International: 7–21 business days
Delivery times may vary due to carrier delays, holidays, weather, or customs processing.
Do you provide tracking information?
Yes. When available, tracking information will be sent to you by email once your order has shipped.
What should I do if my package is delayed?
If your package is delayed, please check your tracking information first. If you need further assistance, contact our support team and we will help investigate the issue.
Returns & Refunds
Do you accept returns?
Yes. Returns may be accepted within 30 days of delivery if the item meets our return conditions.
Products must generally be unused, unopened, and in their original condition.
How do I request a refund?
To request a refund, contact us with:
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Your order number
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Your name
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Details about your request
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Photos of the product (if damaged or incorrect)
Our team will review your request and provide further instructions.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the item and packaging. We will review the issue and work toward a solution.
Payments
What payment methods do you accept?
We accept the secure payment methods available during checkout, including major payment options provided by our payment partners.
Is my payment information secure?
Yes. Payments are processed through secure payment providers. YESEALED does not store complete payment card information on its servers.
Contact
How can I contact YESEALED?
You can reach us through:
Email: contact@Yesealed.shop
Phone: +1 (479) 345-1674
Address:
YESEALED
2800 Mount Street
Bay City, MI 48706
United States
We aim to respond to customer inquiries within 24–48 business hours.